About this policy

This policy describes how we use your personal data when you use our website www.gooderhamfarms.co.uk or buy our goods, or when we provide services to you. We have provided this policy to ensure that you understand what personal data we may collect and hold about you, what we may use it for and how we keep it safe. You have legal rights to access the personal data that we hold about you and to control how we use it which are also explained.

You can read, print and save this whole policy or click on the links below to see specific information about:

Who we are and how you can contact us
What personal data we collect about you
What we use your personal data for
Cookies
When we need your consent to use your personal data
Personal data you are legally obliged to provide
Your rights to know what personal data we hold and to control how we use it
Automated decision making and profiling
When we will share your personal data with others
How we keep your personal data safe
How we use your personal data for marketing
When we will send your personal data to other countries
How long we keep your personal data
How you can make a complaint
How we keep this policy up to date

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Who we are and how you can contact us

We are Gooderham Farms Ltd, a private limited company registered in UK under company number 03369501. Our registered office is at Gooderham Farms Ltd, 5 Yealm View Road, Newton Ferrers, Plymouth, England, PL8 1AN.

You can contact us in writing at the address given above or by emailing info@gooderhamfarms.co.uk.

Please refer to the sections on Your rights to know what personal data we hold and to control how we use it and How to make a complaint for further contact information.

What personal data we collect about you

We collect:

personal data that you provide to us. There are lots of ways in which you may share your personal data with us, for example, you may register on our website, post on social media sites that we run or or contact us in connection with goods or services that you would like to buy, or have already bought, from us. The personal data that you provide to us may include your name, address, e-mail address and phone number, financial and credit card information.
personal data that we receive from third parties. On some occasions we work with other businesses or use sub-contractors where these parties may collect personal data about you which they will share with us. For example, we may have your name and contact details passed to us by a Supplier or Brand Representative that refers you to us so that we can provide your with our goods or services, or we may receive feedback from a sub-contractor we have instructed to help us provide you with goods or services that you have requested, such as a courier.
personal data about your use of our website. This is technical information and includes details such as your IP address, your login information to our online ordering platform, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, as well as details of how you navigated to our website and where you went when you left, what pages or products you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs).
What we use your personal data for

We use your personal data in the following ways:

personal data that you provide to us is used to:
process and respond to any enquiry you make
provide you with the information, products and services that you request from us
provide you with marketing information in accordance with your marketing preferences (see How we use your personal data for marketing)
manage and administer our business
review and improve our goods and service
personal data that we receive from third parties is combined with the personal data that you provide to us and used for the purposes described above.
personal data about your use of our website is used to:
administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
to improve our website to ensure that content is presented in the most effective manner for you and for your computer or mobile device
as part of our efforts to keep our site safe and secure
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

When we need your consent to use your personal data

Whilst we always want you to be aware of how we are using your personal data, this does not necessarily mean that we are required to ask for your consent before we can use it. In the day to day running of our business we may use your personal data without asking for your consent because:

we are entering into and carrying out our obligations under a contract with you
we need to use your personal data for our own legitimate purposes (such as the administration and management of our business and the improvement of our services) and our doing so will not interfere with your privacy rights
we have a legal obligation to do so
In exceptional circumstances we may wish to use your personal data for a different purpose which does require your consent. In these circumstances we will contact you to explain how we wish to use your data and to ask for your consent. You are not required to give consent just because we ask for it. If you do give consent you can change your mind and withdraw it at a later date.

Please refer to the section on How we use your personal data for marketing to read about marketing consents.

Personal data you are legally obliged to provide

You are not under a legal obligation to provide us with any of your personal data but please note that if you elect not to provide us with your personal data we may be unable to provide our goods or services to you.

Your rights to know what personal data we hold and to control how we use it

You have a legal right to know what personal data we hold about you - this is called the right of subject access. You can exercise this right by sending us a written request at any time. Please mark your letter “Subject Access Request” and send it to us by post or email using the details in the Who we are and how you can contact us section.

You also have rights to:

prevent your personal data being used for marketing purposes (see How we use your personal data for marketing for further details)
have inaccurate personal data corrected, blocked or erased
object to decisions being made about you by automated means [or to your personal data being used for profiling purposes
object to our using your personal data in ways that are likely to cause you damage or distress
restrict our use of your personal data
require that we delete your personal data
require that we provide you, or anyone that you nominate, with a copy of any personal data you have given us in a structured electronic form such as a CSV file
You can find full details of your personal data rights on the Information Commissioner’s Office website at ww.ico.org.uk.

Automated decision making and profiling

We do not make use of automated decision making or profiling.

When we will share your personal data with others

We may share your data with the following people in the day to day running our business:

any business partners, suppliers and sub-contractors we work with to provide you with goods or services that you have requested from us
if you have made a cash purchase we may have to share your personal data with HMRC as part of our money laundering compliance obligations
advertisers and advertising networks
analytics and search engine providers that assist us in the improvement and optimisation of our site
We may also share your personal information with third parties on a one-off basis, for example, if:

we sell or buy any business or assets (including our own), in which case we will disclose your personal data to the prospective seller or buyer of such business or assets
we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use OR our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction
How we keep your personal data safe

We take every care to ensure that your personal data is kept secure. The security measures we take include:

only storing your personal data on our secure servers
ensuring that our staff receive regular data security awareness training
keeping paper records to a minimum and ensuring that those we do have are stored in locked filing cabinets on our office premises
maintaining up to date firewalls and anti-virus software to minimise the risk of unauthorised access to our systems
enforcing a strict policy on the use of mobile devices and out of office working
Please remember that you are responsible for keeping your passwords secure. If we have given you (or you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. Please do not to share your passwords with anyone.

Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of personal data sent to our website; you send us personal data at your own risk. Once we have received your personal data, we will use strict procedures and security features (some of which are described above) to try to prevent unauthorised access.

How we use your personal data for marketing

We will add your details to our marketing database if:

you make an enquiry about our goods or services
you buy our goods or services
you have told a third party that you would like them to pass us your contact details so that we can send you updates about our goods and services
you have registered an account and have indicated during the sign up process that you are happy to receive marketing communications
We may send you marketing communications by email, telephone, automated calls, text message, post.

You can ask us to only send you marketing communications by particular methods (for example, you may be happy to receive emails from us but not telephone calls), about specific subjects, or you may ask us not to send you any marketing communications at all.

We may ask you to indicate your marketing preferences when you first register an account. You can check and update your current marketing preferences at any time by calling or emailing us using the details set out in the Who we are and how you can contact us section above.

You are entitled to opt-out from receipt of marketing communications at any time and free of charge using the contact details provided by this policy or by using the ‘unsubscribe’ option included in any marketing e-mail or other marketing material received from us.

We never share your personal data with third parties for marketing purposes.

When we will send your personal data to other countries

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") by us or by our sub-contractors. Where we, or our sub-contractors, use IT systems or software that is provided by non-UK companies, your personal data may be stored on the servers of these non-UK companies outside the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

The data below shows what safeguards are in place in respect of personal data we currently transfer outside of the EU

How long we keep your personal data

We only keep your personal data for as long as we actually need it. It is our policy to retain the data only for the length of time required for the specific purpose or purposes for which it was collected. However, on occasion we may be obliged to store some data for a longer time, for example, where a longer time period is required by applicable laws. In this case, we will ensure your Personal Data will continue to be treated in accordance with this Privacy Policy.

Such data may include:

your name and contact details
a record of the goods and services (including a copy of your full customer file) we provide to you
details collected as part of our money laundering compliance obligations
complaint records
Please note that we may anonymise your personal data or use it for statistical purposes. We keep anonymised and statistical data indefinitely but we take care to ensure that such data can no longer identify or be connected to any individual.

How you can make a complaint

If you are unhappy with the way we have used your personal data please contact us to discuss this using the contact details set out in the Who we are and how you can contact us section above.

You are also entitled to make a complaint to the Information Commissioner’s Office which you can do by visiting www.ico.org.uk. Whilst you are not required to do so, we encourage you to contact us directly to discuss any concerns that you may have and to allow us an opportunity to address these before you contact the Information Commissioner’s Office.

How we keep this policy up to date

We will review and update this policy from time to time. This may be to reflect a change in the goods or services we offer or to our internal procedures or it may be to reflect a change in the law.

When we change our Privacy Policy, we will publish the updated policy on this website. The easiest way to check for updates is to check back regularly. Or you can contact us (see Who we are and how to contact us) to ask us to send you the latest version of our policy.

Subject to applicable law, all changes will take effect as soon as we publish the updated Privacy Policy, but where we have already collected information about you and/or where legally required to do so, we may take additional steps to inform you of any material changes to our Privacy Policy and may request that you agree to these changes.

Each time we update our policy we will update the policy version number shown at the end of the policy and the date on which that version of the policy came into force.

This policy version V2 came into effect in May 2018.